The terms and conditions governing your use of our website and services.
By accessing or using the website at https://9web.co ("Website") or engaging 9WEB Agency Ltd for any services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Website or services.
These Terms apply to all visitors, users and clients of 9WEB Agency Ltd. For clients engaging our services, these Terms form part of the service agreement between us, alongside any separate written proposal, Statement of Work or contract issued by us.
9WEB Agency Ltd ("9WEB", "we", "us", "our") is a web design, SEO and digital marketing agency based in London, United Kingdom. Our registered office is in England and Wales.
You can contact us at hello@9web.co or +44 7497 159686.
9WEB provides the following services (collectively, "Services"):
The specific scope, deliverables, timeline and fees for any project will be set out in a written proposal or Statement of Work issued by 9WEB. No work will commence until both parties have agreed the scope in writing and the deposit (where applicable) has been received.
To enable us to deliver our Services effectively, you agree to:
We reserve the right to pause or terminate a project where the client fails to meet their obligations and such failure materially impacts our ability to deliver the agreed Services.
Deposits: Most projects require a deposit (typically 50% of the agreed fee) before work commences. The exact deposit amount will be stated in the project proposal.
Invoicing: Invoices are issued in accordance with the payment schedule agreed in the project proposal. For ongoing retainer services, invoices are issued monthly in advance.
Payment due dates: All invoices are due within 14 days of the invoice date unless otherwise agreed in writing.
Late payment: We reserve the right to charge interest on overdue invoices at the rate of 8% per annum above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend Services until overdue amounts are settled.
Expenses: Any third-party costs incurred on your behalf (such as stock photography licences, domain registration, hosting fees or premium plugin licences) will be charged at cost and itemised on your invoice.
Refunds: Deposits are non-refundable once work has commenced. If a project is cancelled by the client after commencement, we reserve the right to invoice for all work completed to the date of cancellation.
Prices: All prices are quoted in GBP and are exclusive of VAT unless otherwise stated. VAT will be added where applicable at the prevailing UK rate.
Your materials: You retain all intellectual property rights in any content, logos, images and materials you provide to us. You grant 9WEB a licence to use these materials solely for the purpose of delivering the agreed Services.
Our deliverables: Upon receipt of full payment for a project, 9WEB assigns to you all intellectual property rights in the bespoke deliverables created for you under that project, including website designs, custom code and written content produced specifically for you.
Third-party components: Certain deliverables may incorporate third-party elements (such as open-source frameworks, WordPress themes, Shopify themes, stock images or licensed fonts). These remain subject to their respective licences and are not assigned to you as part of the project. We will inform you of any third-party licences required.
Our tools and know-how: Nothing in these Terms transfers ownership of 9WEB's proprietary tools, methodologies, processes or general know-how, which remain our exclusive property.
Portfolio use: You grant 9WEB the right to display work completed for you in our portfolio, case studies and marketing materials, unless otherwise agreed in writing.
Both parties agree to keep confidential any information disclosed during the course of the project that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.
This obligation does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law or court order.
This confidentiality obligation survives the termination of any project or engagement between the parties.
9WEB warrants that:
You warrant that:
Except as expressly set out in these Terms, all warranties, conditions and representations (whether express or implied, statutory or otherwise) are excluded to the fullest extent permitted by law.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
Subject to the above, our total liability to you under or in connection with any project or agreement, whether in contract, tort (including negligence) or otherwise, shall not exceed the total fees paid by you to us under that project in the 12 months preceding the claim.
We will not be liable for any:
SEO and digital marketing services involve inherent uncertainty. We make no guarantee of specific search engine rankings, traffic volumes or conversion rates. Our strategies are based on best practice and available data, but outcomes depend on factors outside our control, including competitor activity and search engine algorithm changes.
By the client: You may terminate a project or retainer engagement by providing 30 days' written notice to hello@9web.co. You remain liable for all fees for work completed up to the termination date and for any non-cancellable third-party costs incurred on your behalf.
By 9WEB: We may terminate or suspend Services immediately if you breach any material term of these Terms, fail to pay any invoice within 30 days of the due date, or engage in conduct that is unlawful, abusive or damaging to our reputation.
Effect of termination: On termination, each party shall promptly return or destroy the other's confidential information. Intellectual property assignment (Section 6) shall only take effect if all outstanding fees have been paid in full.
You may use our Website for lawful purposes only. You must not:
We reserve the right to restrict or terminate access to our Website for any user who breaches these conditions.
Our Website may contain links to third-party websites, platforms or services (such as Trustpilot, Calendly and Google). These links are provided for your convenience only. We have no control over the content or practices of third-party sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Our Services may involve the use of third-party platforms and tools (such as WordPress, Shopify, Google Ads or Meta). Your use of these platforms is governed by the relevant third party's terms of service, which you are responsible for complying with.
Both parties agree to comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our collection and use of personal data in connection with the Website and our Services is described in our Privacy Policy, which forms part of these Terms.
Where we process personal data on your behalf as part of a service (for example, handling customer data in connection with a website we manage), we act as a data processor and you act as a data controller. In such cases, a separate Data Processing Agreement may be required.
If a dispute arises in connection with these Terms or our Services, we ask that you first contact us directly at hello@9web.co to attempt to resolve the matter informally. We will endeavour to respond within 5 business days.
If the dispute cannot be resolved informally within 30 days, either party may refer the matter to mediation before commencing legal proceedings. We recommend using the Centre for Effective Dispute Resolution (CEDR) or a similar accredited mediation service.
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
Governing law: These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
Jurisdiction: The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
Entire agreement: These Terms, together with any project proposal, Statement of Work or separate written agreement, constitute the entire agreement between the parties and supersede all prior discussions, negotiations and agreements.
Severability: If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.
Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to any successor business without your consent.
Force majeure: Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including natural disasters, government actions, pandemics or internet infrastructure failures.
Amendments: We may update these Terms at any time. The current version will always be published at 9web.co/terms.html. Continued use of our Website or Services after any changes constitutes acceptance of the updated Terms.
If you have any questions about these Terms of Service, please contact us: